If you were to just call chatbot Lio a machine, you’d probably be selling it short. Lio is not just a chatbot, but he really appeals to the target group of Malelions. “Because we Ghana Phone Number have a somewhat younger target group, the chatbot has been set up in such a way that it is easy to operate for young people. In addition, Lio uses easily understandable language and Ghana Phone Number the chatbot has humor. Our customers really like that.” In principle, the chatbot is on all day long with one person from customer service, so that action can be taken immediately if Lio does not know the answer. Fortunately, that Ghana Phone Number doesn’t happen too often.
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“In the beginning we really doubt whether a chatbot would be something for our organization. Do people really want to talk to a robot? Fortunately, we soon Ghana Phone Number found out that this is inde the case. It really help our customer service. We have also set up the chatbot Ghana Phone Number in such a way that it is all clear to our customers. If you have an employee, it is of course possible that he or she says something wrong or makes a mistake. We have set up the chatbot in such a way that this is actually not possible. So that is also very nice.” It sometimes seems like it’s not busy! Despite Malelions having Ghana Phone Number about 2000 monthly calls, sometimes it seems like the customer service isn’t busy.
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“The pressure on customer service employees has just been greatly reduc. Suppose you have 2000 extra calls per month, via e-mail and telephone, then we Ghana Phone Number simply wouldn’t be able to manage that with 2 employees. You charge about 3 minutes per email, so that’s about 6000 minutes per month. That’s just a lot of minutes. Sometimes it seems as if it is not busy, but without the chatbot it Ghana Phone Number would undoubtedly be very different.” As much as 75% of all incoming calls are handl by Lio. This ensures that the customer service representatives have more time for customers who happen to be unable to be answer by the chatbot.