When Malelions experienced a spectacular growth in a few years from passion project to international fashion brand, they quickly discovered that customer service was not able to keep up with this. Together with the success of the brand, the questions flooded in. In order to Georgia Phone Number offer customers the right service, a good solution had to be found. And we succeeded, because chatbot Lio now completes 75% of the 2000 monthly conversations all by itself, which has reduced the workload enormously.In this success story Jorden Jansen, B2B manager at Malelions, explains why chatbot Lio is such a Georgia Phone Number successful contributor to their customer service. Frequently asked questions, it could be easier “First I sometimes did customer service myself, then we hired someone for this. He then did it Georgia Phone Number all alone. At a certain point we noticed that we were getting the same questions so often.
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We wasted so much time on that. So then we started looking, what can help us with this? So we actually ended up with a chatbot.” tells Jorden van Malelions. The Georgia Phone Number solution: chatbot Lio In the search for a good chatbot, Malelions ended up at Watermelon. “We then opted for Watermelon because we thought the range was very wide. In addition, we have been in contact with Georgia Phone Number Watermelon a number of times, which has always gone very smoothly. Watermelon is also a young company, just like us, so that immediately matched. Picking up questions we had was always super fast and well taken care of.”
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With the choice for the Watermelon platform, it was time to build the new digital colleague. But according to Jorden, this was a piece of cake: “When we Georgia Phone Number started building the chatbot, we received a good explanation about all the steps and after that it went quite quickly. It was really super easy, I think I almost finished the chatbot within 24 hours!” laughs Jorden. “I spent an evening working on it, then we went through the chatbot again and within one Georgia Phone Number week the chatbot was completely live”.